At Jenny Nails Spa, our goal is to ensure a relaxing and professional experience for all our guests. To achieve this, we ask that you take a moment to review and adhere to our salon policies: Appointments • Booking: While we gladly welcome walk-ins, appointments are recommended to guarantee your preferred time. • Arrival: Please arrive on time. If you are more than 10 minutes late, we may need to adjust or reschedule your appointment to accommodate other guests. Cancellations & No-Shows • We kindly request at least 24 hours' notice for cancellations or rescheduling. • No-shows or cancellations within less than 24 hours may incur a fee or require a deposit for future bookings. Health & Safety • We prioritize your safety and follow strict sanitation protocols using hospital-grade disinfectants. • If you have open wounds, nail infections, or contagious illnesses, we may recommend rescheduling your appointment. Children & Pets • For the safety and comfort of all guests, children under 12 must be supervised at all times. Satisfaction Guarantee • Your satisfaction is our top priority. If you are unhappy with any service, please inform us within 48 hours so we can address your concerns and provide adjustments. • Refunds are not available for completed services, but we will gladly work to ensure your happiness. Payments • We accept cash, credit cards, and debit cards. • Tips are appreciated but not required and can be made in cash or added to your payment. Personal Belongings • Please keep your valuables with you at all times. We are not responsible for lost, stolen, or damaged personal items. Conduct • We strive to create a peaceful environment for all guests. Disruptive behavior or disrespectful conduct will not be tolerated. Thank you for choosing Jenny Nails Spa! By visiting us, you agree to these policies. We look forward to providing you with an exceptional experience. For any questions or concerns, please contact us directly.